Let's say we have a car sales person on one side of the floor negotiating with a customer that they have not taken time to really build some rapport with and on the other side of the floor we have a sales person who has taken the to build good rapport or even quantum rapport with the client. Who do you think is more likely to get a sale? If you guess the one that built quantum rapport you would be correct. Even better who do you think will get a steady stream of referrals? Yes. You guessed it. Can you see how you could build your client base and increase your sales by practicing quantum rapport?
In a real life personal example, I had a negotiating situation with a multimillion dollar client. I had been working with him for some time and had built up a good rapport. During the course of the negotiations I told the client that I would like to bring in y leader on one of the financial meetings. I noticed he was uncomfortable with that suggestion and probed for more information. He advised me that did not hate a relationship with my leader and would rather work with me. Now bear in mind that my leader had met the client on several occasions before but clearly no rapport was built.
You may have noticed that I used the word customer for the example that did not build quantum rapport. That was done on purpose. You see a customer denotes a minimal relationship but the client on the other hand denotes a deeper relationship. With quantum rapport it is almost as if you get into the client's mind. Once you learn this you can use it in any situation. Here are a few examples:
- Business Sales and Negotiations
- Customer Service
- Teaching
- Law Enforcement
- Dating
This is a very short list. Basically anything that does not require a person to be by themselves could be enhanced by quantum rapport. Here is your first tip on rapport. WE will start with matching. Next time you are speaking to someone match their posture and body gestures. Now a word of caution if you ate speaking to someone to someone who speaks with their hands don't match them when they are speaking. Do it when you start to speak :-)
Now in case you are wondering if I was able to win a renewal in the example I used above. I sure did. Next time we will discuss another technique in quantum rapport or perhaps you would like to join one of the webinars that will be held in the next several weeks. Send an email to oakland@v2snow.com for more information. To answer the original question; everyone needs rapport but quantum rapport is even better Make it a great day.
Carpe Diem!
Oakland Lewis
Peak Performance and Financial Coach
Live life without limits take your visions to success!
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